FAQ

WHAT CREDIT CARDS DO YOU ACCEPT?

We accept all major credit cards apart from AMEX

ARE THERE ANY OTHER CHARGES OTHER THAN THE RENTAL FEE?

Simple answer is No. All our quoted prices are inclusive of VAT and insurance. We don’t charge booking fees. The only other charge required is the excess pre-authorisation of £3000. This is a temporary hold on a specified amount against the available funds on your payment card. Please note - this is not an actual charged amount and no funds are taken.

WHAT IS AN EXCESS PRE-AUTHORIATSION?

This is a short-term hold of a pre-agreed amount against the available balance on your credit card. Please note - this is not an actual charged amount and no payments are charged.
Your credit card provider may present a pre-authorisation transaction as “pending”.
What are the implications of this?

  1. Once your reservation has been confirmed and the booking fee has been paid, depending on your preferred method chosen to process the excess pre-authorisation during the booking stages, we will either wait until 24hrs before you start your rental before we call you on the telephone number you provided to process transaction or we will process this in person when you collect your vehicle. We will put a temporary pre-authorisation hold of £3000 against the available balance on your payment card. If the booking is less than 24hrs away, this temporary hold will be placed at the time of booking in person.
  2. When you complete your rental and return the vehicle undamaged, the pre-authorisation funds will be released by your card issuer. 
  3. Depending on your credit card provider, it can sometimes take up to 14 working days before this is reflected back into your credit card’s available balance. This is out of our control.

Please note – even though a pre-authorisation transaction is not a physical charge, it will briefly reduce the available balance on your credit card.

WHAT IS THE DVLA CODE?

In the UK, car rental companies are legally required to check your full driving licence. As part of the online booking process, we need to verify your driving licence with the DVLA. This is free to do and only takes 2 minutes to provide us with the one time use DVLA access code.

  1. Log on to www.gov.uk/view-driving-licence

Enter your details You will need: 

  • Your Driving Licence number  Your National Insurance number
  • The Postcode on your Driving Licence
  1. Generate your check code  - Enter this code when requested during the booking process
     

I HAVE PENALTY POINTS ON MY LICENSE. CAN I STILL HIRE ONE OF YOUR TESLAS?

Must have less than 6 points on your licence. If you have more than 6, give us a call to discuss.

WHAT DRIVING REQUIREMENTS DO I NEED TO BE ABLE TO HIRE ONE OF YOUR TESLA’S?

Have held a driving license for more a minimum of 3 years.
Driving licence must originate from the UK or the E.U
No involvement in more than one accident or insurance claim over the previous 3 years.
Must have less than 6 points on your licence. If you have more than 6, give us a call to discuss.
 

HOW OLD DO I NEED TO BE TO HIRE A PERFORMANCE TESLA ON SELF DRIVE?

Must be over 25 and less than 71 years of age.

WHAT FORMS OF IDENTITY ARE ACCEPTABLE TO HIRE A TESLA FROM EV HIRE?

Please upload two forms of identification which can be utility bills dated within the last 3 month, passport or bank statements any TWO of these will be fine to upload when required during the booking process.

CAN I EXTEND MY TESLA RENTAL TERM?

It is possible to extend assuming we have the fleet availability. Please call our office to arrange this.

DO YOU OFFER SECURE PARKING FOR MY CAR FOR THE DURATION OF THE RENTAL?

Yes we do have secure gated indoor parking facilities on our 7 acre site in Croydon manned 24/7, should you want to leave your vehicle with us whilst you are enjoying the Tesla.

CAN I/WE SET UP A BUSINESS ACCOUNT?

Yes, of course, please call our Head Office and we will be happy to discuss with you your requirements. Usual credit checks will apply.

HOW DO WE CHARGE THE TESLA?

Most of our customers find it easier to simply use the superb free Tesla Supercharging network to get around and never need to think about overnight charging. We do however provide all the cables and adaptors you will ever need to charge in all types of scenarios. We also provide login details and/or RFID cards for all major charging providers with free unlimited use.

DO YOU OFFER HOME/AIRPORT DELIVERY?

Yes! For bookings of 3+ or more days in duration, we will drop your chosen Tesla rental to your specified destination and collect from the same place at the agreed end date/time. Whether this is your home/place of work or a major airport. We can deliver/collect to destinations up to 100 miles radius from our Head Office in Croydon (CR0 4TE). If you are further afield, please get in touch, we can arrange for long distance deliveries and quote you accordingly.

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