DO YOU OFFER HOME/OFFICE/AIRPORT DELIVERY?
Yes! For all booking durations we will drop your chosen supercar rental to your specified destination and collect from the same place at the agreed end date/time. Whether this is your home/place of work or a major airport. We can deliver/collect FOR FREE to destinations up to 50 miles radius from our Head Office in Croydon (CR0 4TE). If you are further afield, please enter your postcode when promted and select your address from the drop down list. The system will generate an additional quote that will be added to the rental fee at checkout. There is of course no charge should you choose to collect & return from/to us...!
HOW OLD DO I NEED TO BE TO HIRE A SUPERCAR ON SELF DRIVE?
It varies from vehicle to vehicle, please check the individual minimum age requirement detailed on each vehicles page.
Broadly, for our Electric Division, this includes all our our Tesla fleet you must be over 25 and less than 71 years of age.
For our 4x4 division, you must be over 28 and less than 71 years of age.
Certain high value vehicles will require drivers to be over 30. Please check each individual vehicle page for age requirement details.
With all our vehicles, if you dont quite meet the minimum age requirement, please contact us first and we can approach our insurers on a case by case basis for you.
DOES YOUR INSURANCE COVER ALL POSTCODES IN THE UK?
We are in the hands of our insurance providers on this.
Our insurers have to be notified of client postcodes, they then input this data into their system that highlights crime stats for the area.
If an area has a record of substantial vehicle crime, they will not allow the vehicle to be delivered. I.e. they will not provide the cover.
You will be notifed within 3 to 5 working days should our insurers be unable to provide cover. Should our insurance provider refuse cover, you will be issued a full refund immediately.
WHAT CREDIT CARDS DO YOU ACCEPT?
We accept all major credit cards including AMEX!
ARE THERE ANY OTHER CHARGES OTHER THAN THE RENTAL FEE?
Simple answer is No. All our quoted prices are inclusive of VAT and insurance. We don’t charge booking fees. The only other charge required is the excess pre-authorisation of £3000 or £5000 depending on your chosen vehicle. This is a temporary hold on a specified amount against the available funds on your payment card. Please note - this is not an actual charged amount and no funds are taken.
WHAT IS AN EXCESS PRE-AUTHORIATSION?
This is a short-term hold of a pre-agreed amount against the available balance on your credit card. Please note - this is not an actual charged amount and no payments are charged.
Your credit card provider may present a pre-authorisation transaction as “pending”.
What are the implications of this?
- Once your reservation has been confirmed and the booking fee has been paid, depending on your preferred method chosen to process the excess pre-authorisation during the booking stages, we will either wait until 24hrs before you start your rental before we call you on the telephone number you provided to process transaction or we will process this in person when you collect your vehicle. We will put a temporary pre-authorisation hold of £3000 or £5000 depending on your chosen vehicle against the available balance on your payment card. If the booking is less than 24hrs away, this temporary hold will be placed at the time of booking in person.
- When you complete your rental and return the vehicle undamaged, the pre-authorisation funds will be released by your card issuer.
- Depending on your credit card provider, it can sometimes take up to 14 working days before this is reflected back into your credit card’s available balance. This is out of our control.
Please note – even though a pre-authorisation transaction is not a physical charge, it will briefly reduce the available balance on your credit card.
WHAT IS THE DVLA CODE?
In the UK, car rental companies are legally required to check your full driving licence. As part of the online booking process, we need to verify your driving licence with the DVLA. This is free to do and only takes 2 minutes to provide us with the one time use DVLA access code.
- Log on to www.gov.uk/view-driving-licence
Enter your details You will need:
- Your Driving Licence number
- Your National Insurance number
- The Postcode on your Driving Licence
- Generate your check code - Enter this code when requested during the booking process
I HAVE PENALTY POINTS ON MY LICENSE. CAN I STILL HIRE ONE OF YOUR SUPERCARS?
Must have less than 6 points on your licence. If you have more than 6, give us a call to discuss. We can approach our insurers on a case by case basis.
WHAT DRIVING REQUIREMENTS DO I NEED TO BE ABLE TO HIRE ONE OF YOUR SUPERCARS?
Have held a driving license for more a minimum of 3 years (for Tesla's) or 5 years (for all other Supercars)
Driving licence must originate from the UK or the E.U
No involvement in more than one accident or insurance claim over the previous 3 years.
Must have less than 6 points on your licence. If you have more than 6, give us a call to discuss.
DO YOU OWN THE VEHICLES LISTED ON YOUR SITE?
Yes, we do own the vehicles listed. What you book is what you will receive.
WHAT FORMS OF IDENTITY ARE ACCEPTABLE TO HIRE A SUPERCAR FROM EV HIRE?
Please upload two forms of identification which can be utility bills dated within the last 3 month, passport or bank statements any TWO of these will be fine to upload when required during the booking process.
CAN I EXTEND MY SUPERCAR RENTAL TERM?
It is possible to extend assuming we have the fleet availability. Please call our office to arrange this.
DO YOU OFFER SECURE PARKING FOR MY CAR FOR THE DURATION OF THE RENTAL?
Yes we do have secure gated indoor parking facilities on our 7 acre site in Croydon manned 24/7, should you want to leave your vehicle with us whilst you are enjoying your supercar rental.
CAN I/WE SET UP A BUSINESS ACCOUNT?
Yes, of course, please call our Head Office and we will be happy to discuss with you your requirements. Usual credit checks will apply.
HOW DO WE CHARGE THE TESLA?
Most of our customers find it easier to simply use the superb free Tesla Supercharging network to get around and never need to think about overnight charging. We do however provide all the cables and adaptors you will ever need to charge in all types of scenarios. We also provide login details and/or RFID cards for all major charging providers with free unlimited use.
DO YOU HAVE NO SMOKING & NO PET POLICY?
In short, Yes. As per our standard Terms of Business, we do not allow any smoking of any kind (including e-cigarettes/Vapes) in any of our vehicles at any times.
Likewise, we unfortunately cannot allow your much loved pets to ride along with you due to the Premium Interior specification of all our vehicles. As much as we love animals, we do need to uphold the immaculate presentation of our Premium Vehicles. Pet fur & odor makes this difficult.
Failure to adhere to these strict polices would put your excess deposit at risk.
Thank you for your understanding
DO YOU HAVE A FUEL POLICY?
Yes, evhire operate “Full to Full” / “As Rented” policy that applies as the standard fuel policy.
This means that if you return the vehicle with less fuel than was noted at handover at the initial pick-up time, you will be charged for the cost of the missing fuel plus the applicable service charge of 25 GBP.
For the purposes of calculating the cost of fuel we apply prices per litre based on those published by petrolprices.com
CAN I REDUCE MY EXCESS?
Unfortunately not. We do not offer any form of Collision Damage Waiver (CDW) / Excess Waiver